FAQ With Lacrosse Specialties

Shopping

There are several ways to begin shopping at Lacrosse Specialties online.

You can search for a particular product or category by going to the SEARCH button on the top of the page.

You can browse the store by clicking on any of the product categories to the left. To view more details about a particular product and to see a larger photo, click on its mini-photo and from there you can place your order.

You’ve now browsed through the store and decided to order products. To place an item in your shopping basket, click on the small photo to enlarge the photo and the click on ADD TO CART. On the next page you can adjust your quantity by changing the number and clicking UPDATE.

To review your basket and see the products you’ve chosen to order, click on BASKET on top of the page.

There will be a $25.00 cancellation fee on any orders canceled after completion of artwork.

Engraving Your Purchases

Lacrosse Specialties is proud to offer the first online lacrosse award engraving system. We think you’ll enjoy the accuracy this system offers since your order arrives exactly as you input the information. When you order products that have an engraving option, you can input your engraving on the page with the larger photo. After you input your engraving click ADD TO CART. Your engraving can be reviewed when you view your basket. If your engraving has a cost, the total cost for your engraving can also be viewed when you view your basket. To purchase another item, go to the category which the item is under and start the process all over again.

If you wish to purchase a number of items with the same engraving, input your engraving on the page with the large photo, click on ADD TO CART and adjust the quantities in your basket.

Smaller plaques (4 X 6 and 5 X 7) are a maximum of 50 characters per plate and the price includes the cost of engraving. On the larger plaques (7 X 9, 8 X 10 , 9 X 12) the engraving is $ .15 per letter and we can engraving a maximum of 4-5 lines depending on which plaque you choose.

Lacrosse Specialties is aware of the tremendous need for accuracy in engraving. No one likes to receive an award with their name or event misspelled. For that reason, we paid to have a system developed targeting that exact need. Once the engraving has been entered into the system and confirmed by you, it is sent directly from our online store into our engraving machines. It is never manipulated by human hands at all. We know you will enjoy the total security of this system. It’s just one more thing that sets us apart from the competition.

Once the order has gone to our engraving system, your spelling is your responsibility. If you need to change it after you have checked out of the store and paid for your order, please call us at 1-800-249-5772 to see if we have completed your order.

Checking Out

Lacrosse Specialties accepts Visa, Mastercard, Discover and American Express.

If you have a school purchase order or would like to pre-pay by check please call us 1-800-249-5772.

North Carolina residents are assessed 8.0% Sales Tax.

Prices are subject to change without notice.

North Carolina residents are assessed 8.0% Sales Tax.

Your Order

We offer a quantity discounts for most orders over $500.00. Some restrictions that apply:

  1. Engraving for $.15 or $.30 per letter
  2. Any item that is already discounted by quantity (i.e. medals, keytags, resin figures, helmet decal orders, etc.)
  3. Glass items

We ship standard UPS.

We do not ship for weekend delivery. Only Monday - Friday.

Refer to the UPS map for regular ground shipping days to your area. It will request our zip code to be entered and then will give you a shipping map to your area. Our zip codes is 28403.

2nd day shipping : Items shipped 2nd day will arrive the second day after order is processed. EX: If an item is shipped on Monday it will arrive 2nd day on Wednesday.

3 Day Select: Items shipped 3 Day Select will arrive the third day after order is processed. EX: If an item is shipped on Thursday it will arrive 3 Day Select on Tuesday of the following week.

UPS delivers from 7:00a to 7:00p. Check with your local UPS provider to see what time UPS delivers in your neighborhood.

Lacrosse Specialties prides itself on 100% customer satisfaction. If for some reason your order needs to be cancelled or changed, please contact us within 24 hours of ordering. Call us at 800-249-5772 or e-mail sales@lacrossespecialties.com.

Stock items without engraving allow 1-3 business days to process plus shipping

Stock items with engraving allow 3-5 business days to process plus shipping

Engraved plaques and Trophies allow 3-5 business to process plus shipping

Etched Glass allow 2 weeks to process plus shipping

Bumper Stickers and Decals allow 7-10 business days to process plus shipping

During May and June allow 2-3 weeks for all engraved items (desk sets, trophies, sculptures, glass.).

An e-mail will be sent to you once your order has shipped. It will include the date of shipment, the approx. arrival date and a UPS tracking number. To track your package you can go to http://www.ups.com/ or you can call UPS at 1-800-PICKUPS (1-800-742-5877).

All packages are insured for the value of the merchandise.

Any damage to merchandise must be reported in 7 days of receiving the items.

Damaged items and packaging must be held to allow for pickup and inspection by the sending carrier.

Returns & Exchanges

Lacrosse Specialties stands behind all of our products. We guarantee 100% satisfaction. We inspect all of our products before shipping. If for some reason there is a problem with a product, please call us as soon as possible so we may resolve the issue.

Customer Satisfaction is our top priority. If, for any reason, you are dissatisfied with your merchandise, Lacrosse Specialties will gladly refund your money with a 15% restocking fee. The customer will be responsible for any engraving charges, shipping and handling when Lacrosse Specialties ships the items and any postage and handling charges incurred when shipping the merchandise back to Lacrosse Specialties. If there is a problem with the merchandise, please contact us at 800-249-5772 or by e-mail at sales@lacrossespecialties.com . Custom orders (i.e. helmet decals, T-shirts, bumper stickers, custom medals, custom certificates, custom dog tags, etc.) and engraved items cannot be returned.

Security & Privacy

When shopping with Lacrosse Specialties you receive the latest Internet commerce technology available. This website is protected by Thawte SSL (Secure Socket Layer) digital certificate. Your credit card information is encrypted while traveling the Internet.

How can you tell if you are shopping on a secure website? Netscape Navigator - a "complete key" icon appears in the lower left-hand corner of your screen. Internet Explorer - a "closed lock" icon appears in the lower right-hand corner of your screen.

Lacrosse Specialties has been providing superior service for 20 years. We promise 100% satisfaction and we are always available to you via phone (800-249-5772) or e-mail sales@lacrossespecialties.com.

When you have completed your purchase from Lacrosse Specialties online, print the confirmation screen so you have a paper record of your purchase.

When you purchase a product, we ask for the following information so that we may process and track your order: name, address, phone number, email address and credit card. We respect your privacy, and protect this information on our secure server. We do not sell, rent or otherwise share your information with third parties.

When you visit our website, our web server recognizes only your domain name, not your email address. This means that we can track visits to our site, while the visitors themselves remain anonymous.

Visitors under the age of 18 - we request that you do not submit information to us without the consent of your parent/guardian.

Lacrosse Specialties has been providing superior service for 20 years. We promise 100% satisfaction and we are always available to you via phone (800-249-5772) or e-mail laxsp@bellsouth.net.

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